Fixes
Most monitoring tools stop at the alert. When your server or website is down, Centoculus fixes what broke: a quick fix at a fixed price for the common causes, and a deep fix for everything else, around the clock, nights and weekends included. On your own server, or in your webspace on shared hosting with SSH access.
Opens the order form in the app. You see the price before you order.
Not sure whether it is down for everyone? Run the free website down checker first.
Want to look yourself first? Our guide Server down: what to check first walks through the usual causes in order.
Runs automatically. Restarts a stopped service after its configuration test passes, frees disk space, renews certificates and makes small configuration fixes with a backup copy first. If it cannot solve the problem, it tells you what it found and what to do next.
We take over the rest: updates, repairs, complex problems too, around the clock. Each started block counts; the estimate you see before you order is the upper limit. If we could not carry it out, you pay nothing.
In the app the two are called Quick Fix and Deep Fix.
Monitoring works without any access. For a fix we need a way onto the server, in one of three ways:
A small program installed with one command as root from our signed package source. It fetches its work over outbound HTTPS, so it works behind a firewall or NAT without SSH, and you can limit it to an allowlist of commands.
VPS, dedicated or cloud server. Run one command as root, or give us a password once; we delete it right after the key is in place.
Shared hosting with a restricted SSH user. SFTP alone is not enough. Run one command as that user, or add our public key in your host's control panel.
Set up in a minute. The server agent for monitoring is separate: it only reports metrics and is never a way in for fixes.
Access expires when you decide, and you withdraw it with one click.
With SSH access we fix what lies inside your webspace: logs, .htaccess, PHP settings, permissions, caches. If the cause is at your host, we tell you and you get a ready-to-send message for them.
Without SSH access, only your host can fix it. Monitoring and the status page work either way, and the website down checker gives you the message for your host.
What we found and did, and the text for your hoster, reach you in your language, as do the order and every mail about it. The app speaks more than 20 languages.
Self-healing servers and auto-remediation usually mean runbooks, scripts and an orchestration tool that someone has to write and maintain. For a single server or a handful of websites, automatic fixes do the same job: a check fails, a waiting time rules out a short glitch, and a quick fix restarts the stopped service after its configuration test passes, frees the full disk or renews the certificate.
Every automatic fix follows the same safety rules as one you order, is logged and shown to you, and is paid from your prepaid cover with a monthly limit you set. When the quick fix cannot solve it, you get its findings and can order a deep fix in one step. How to switch it on: automatic fixes below, and the server monitoring that triggers them.
Switch them on per server or monitor, and a fix starts when a check fails, paid from prepaid cover: businesses with a valid VAT or tax ID from their balance, everyone else from the included minutes of a 12-month plan "Automatic fixes", like a phone contract. Unused included minutes lapse at the end of the term; when they are used up or the term ends, you get a new plan offer to accept or decline. With safeguards:
Automatic fixes need the Responder or SSH access, like every fix. The monitoring that triggers them: server monitoring.
Businesses with a valid VAT or tax ID pay from their prepaid balance: the amount is reserved when you order, charged when we are done, and released if we could not carry it out.
Everyone else prepays the estimated minutes at checkout, in full 15-minute blocks, with tax shown there. If we need fewer minutes, the rest stays with you as a minute voucher for your next fix; it is not paid out and expires after 12 months without an order. For automatic fixes you take a 12-month plan "Automatic fixes" with included minutes; unused included minutes lapse at the end of the term.
Fixes can be ordered on every plan, the free plan included. If we could not carry out the fix at all, you get your money back.
Has something stopped working after a deep fix? For 30 days we check again for free and fix it when our work caused it. If the logs show the problem existed before, the work is billed in 15-minute blocks, and you decide first.
A quick fix never installs packages, never reboots and never deletes website files or databases. Every restart is preceded by a configuration test, every change by a backup copy. Every session is logged and shown to you, our key only works from our operations servers, and you withdraw access with one click.
If a quick fix cannot solve the problem, it tells you what it found and what to do next, and its price is credited in full if you order the deep fix within 24 hours. If we could not carry out a fix at all, nothing is charged.
No. You pay for what we could carry out. Businesses get the reserved amount released; everyone else gets the prepaid minutes refunded.
No. Fixes can be ordered on the free plan too: you prepay the estimated minutes at checkout.
On your own server, we do most of what a host's support would do, around the clock. In a webspace we fix what lies inside it; what lies at the host (the web server itself, the network, the hardware) stays with the host, and you get a ready-to-send message for them.
Yes. Quick fixes and deep fixes run around the clock, nights and weekends included. When your server is down, order a fix in the app; with automatic fixes switched on, it starts without you. We promise no response time; you follow the status in the app.
Yes, with automatic fixes: switch them on per server or monitor, set a waiting time and a monthly limit, and a fix starts when a check fails. Businesses pay from their prepaid balance; everyone else takes a 12-month plan "Automatic fixes" with included minutes, like a phone contract. Unused included minutes lapse at the end of the term; when they are used up or the term ends, we offer a new plan that you accept or decline.
Opens the order form in the app. You see the price before you order.
Related: Website down checker · SSL checker · Website monitoring · Plans and pricing · Server down: what to check first · Guides: 502, 503, 504 and other errors · White label server repair for hosting providers · WordPress maintenance on demand
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