Refund & Cancellation Policy

This policy applies to all paid subscriptions to Centoculus, offered by Nona Consult LLC. It forms part of our Terms of Service (https://centoculus.com/terms).

1. Cancelling a subscription

• You can cancel any subscription at any time in your account under Billing, or by writing to support [at] centoculus [dot] com.
• The cancellation takes effect at the end of the current billing period (month or year). Until then you keep full access.
• There are no cancellation fees and no minimum term beyond the billing period you chose.
• Your account then moves to the free plan, if available, or is closed. You can export your data before the end of the period.

2. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of your first payment for a plan. This applies once per customer and plan, for monthly and yearly subscriptions alike.

3. After the first 14 days

• Monthly plans: payments already made are not refunded; cancel before the next renewal to avoid further charges.
• Yearly plans: after the first 14 days we do not refund the remaining months, except where required by law or where we terminate the contract without cause.
• Upgrades take effect immediately; you only pay the difference for the rest of the current period.
• Downgrades take effect at the start of the next billing period.

4. Service problems

If Centoculus was unavailable for a significant time through our fault, we will credit you for the affected period on request, regardless of the guarantee above.

5. Right of withdrawal for consumers in the EU and UK

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from the contract within 14 days without giving a reason. To exercise it, send us a clear statement (e.g. by e-mail to support [at] centoculus [dot] com). If you asked us to start the service during the withdrawal period, you pay a proportionate amount for the service provided until withdrawal. Our money-back guarantee above gives you at least the same rights.

6. How to request a refund

Write to support [at] centoculus [dot] com or use the contact form (https://centoculus.com/contact) with the e-mail address of your account and, if possible, the invoice number. We confirm your request within two business days. Approved refunds are paid back to the original payment method (card or PayPal) within 10 business days; when the money appears on your statement depends on your bank.

7. Chargebacks

Please contact us before filing a chargeback with your bank or PayPal; we can usually resolve the issue faster. Accounts with an open chargeback may be suspended until it is resolved.

8. Free plan

The free plan is free of charge; there is nothing to refund. You can delete your account at any time.

9. Contact

Nona Consult LLC
30 North Gould Street, Sheridan, WY 82801, United States
Phone: +1 (307) 429-5702
E-mail: support [at] centoculus [dot] com

This text is written in English. Translations are for convenience only; in case of differences, the English version prevails.